Boston Children's is ranked among the best in the nation by U.S. News and World Report. It is home to the world's largest pediatric research enterprise, and it is the leading recipient of pediatric research funding from the National Institutes of Health. It is the primary pediatric teaching hospital for Harvard Medical School.

The Digital Health team at Boston Children's aims to enhance all aspects of patient experience - from office visits to inpatient stays - to ensure patients receive the best care no matter where they are. 

Run interview with actual merchants

• Quantify gathered data

• Keep refining framework

• Define statements in the voices of merchants

• Prioritize statements by the order of importance